How it works

You can easily order a wide range of products in our online store. The order is currently only possible for private customers. You can order in our online store either through a customer account, or as a guest without registration.

For the customer account you can register here quickly and easily and have so many practical advantages such as access to your invoice, manage your address information or access to your previous orders.

Our stylish products made of virgin sheep wool are made for you in our manufactory in Upper Austria directly after your order. The delivery time consists of the manufacturing time and the delivery time of our shipping service provider.

Manufacturing time:

• Samples are ready for shipment within 1-3 working days.
• Acoustic felt is manufactured within 10 working days.
• Acoustic panels are a bit more demanding and are manufactured within 23 working days.

The production time also includes a conscientious quality control.

Delivery time:

Directly afterwards your product will be handed over to our shipping service provider. Our shipping service provider needs about 1-5 days for the delivery, depending on the country. Within Austria, the goods are usually within 1-2 days with you. 

We bear the costs for the shipping, the delivery is free of charge for you. The delivery of your online store order is handled by a freight forwarder for larger orders or our logistics service provider DPD for smaller packages.

• Delivery with DPD: As soon as your order is packed and leaves our factory, you will receive an information e-mail from DPD. The e-mail contains a tracking number for your delivery. With this number you can track the status of your delivery online via the portal of DPD.
• Delivery by freight forwarder: A freight forwarder will contact you and arrange a delivery date. The delivery is free curbside. Please make sure that you have enough helpers to bring the delivery to the house. Unfortunately, the forwarding agent cannot help you with this. Please note in this context also the applicable freight regulations.

Delivery is only possible for countries listed below. The delivery times are average data:

Certain island regions are excluded from delivery. You can find an overview here.

Samples are sent as letter by Austrian Post and its partners. The delivery countries are as mentioned above. The delivery times are similar to those mentioned above.

If your package arrives with noticeable transport damage, you have two options:

• You can accept the package. Please make sure that the note "package damaged" is recorded.
• If it is recognizable that the goods have suffered, it is better to refuse acceptance. Please photograph the package for a later clarification so that the transport damage is clearly visible.
  
  

Cancellation of your order is only possible if it is not an individual special production (which you have placed with us by request). You can cancel your order as long as the goods have not been delivered to the shipping company. Please send a message with your order number to office@lehner-wool.com to cancel the order free of charge.

If you have already accepted the package, you can return it to us within 14 days free of shipping costs.

Changes to your order are also only possible as long as your package has not yet left our house. In this case please contact us at office@lehner-wool.com. 

We cannot accept returns of products purchased from our retail partners in the Online Shop. Please contact the respective retailer.

As payment methods we offer you the payment with the credit cards Visa and Mastercard. You can also pay via paypal or via your bank account using Klarna Sofortüberweisung.

We send an invoice as soon as the goods are packed and ready for shipment. If you have created a customer account, you can still retrieve your invoice here later. 

Of course, if something is wrong with your order, we are very sorry. Every product goes through a quality assurance process before it leaves our house. However, if something is not as you expected, we want to make it as easy as possible for you to return and/or reorder. 

DPD returns:

What you need to do to return your package: 

1. Pack your package again well and suitable for transport, best you use our original packaging:
   DPD pays attention to the package size, and so you make sure that your package is accepted.

   If your order consisted of several parcels, make sure to pack the goods in the same way when returning them. DPD accepts returned parcels up to max. 20kg. If you pack the goods as you received them from us, you are on the safe side.

2. Fill out the enclosed return bill completely and put it in the package. Without it, we can not correctly assign your package and therefore can not take it back.

3. Stick on the DPD return label, which is enclosed with every parcel, so that it is clearly visible.

4. Take your parcel to a DPD parcel store and keep the parcel label safe
   You can easily find out where there are stores in your area here on the DPD website.  

Freight forwarding returns:

Please notify us of the return via office@lehner-wool.com. After that, please coordinate with the freight forwarder for pickup.

We will cover the costs of your parcel return for you.

To help you decide which product and color is best for your acoustic project, we will be happy to send you a free sample card. The sample price of 0,00€ is valid for the order of one sample card per customer.

If you need more than one sample card, please contact our sales team at verkauf@isolena.at.